Returns and refunds - Legal warranty of conformity

Returns and Refund – Legal Warranty

 

RIGHT OF WITHDRAWAL’S NOTICE

If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.

 

 

RMA REQUEST

If you wish to return a product, follow the simple steps below:

  • An explicit declaration of the decision to withdraw should be sent to Triboo Digitale, to the e-mail address customer-care@shop-msgm.com, requesting the withdrawal form from Customer Care and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
  • At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box, a sheet with the address of the warehouse to be printed and applied outside the box and the instructions for returning the product.
  • Insert the completed return form in the box along with the product (s) to be returned. The products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
  • Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:
    MSGM
    VIA SCHIAVONI, 14
    60024 FILOTTRANO (AN)
    • Shipping receipts must be kept for future reference
    • When our warehouse receives the returned products, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer. Refunds for orders paid for using the cash on delivery method will be effected by bank transfer.

     

    SELLER'S LEGAL WARRANTY OF CONFORMITY - RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS 

    In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.

    If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or replacement or refund of the purchased goods within 2 (two) months of acknowledging the same.

    The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
    To request a refund, follow the instructions provided in the "RMA Request" paragraph above, indicating “Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.

    On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed.

    The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.

    We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
    If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.